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Shipping & Delivery

We offer a next day delivery service on most products on our store

Although most of our parcels are delivered next day - please note this is not a guaranteed service. cannot be held accountable for late deliveries if the parcel has been dispatched in accordance to our terms - after this point we are in the hands of our couriers. Orders received after 5pm will be dispatched the next working day.

Please note at Bank Holidays orders placed after 5.00pm Friday and over the Bank Holiday weekend will not be delivered until the following Wednesday.

If you know you will not be at home to accept delivery, or simply need to “pop out” please leave our carrier a signed note as to where he can leave your order. Perhaps the shed, garage, porch or neighbour. If for some reason customer would fail to take delivery during the specified time, is entitled to consider the order canceled and charge a re-stock fee, or if agreed in writing we may redeliver, but is entitled to charge a re-delivery fee. We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time, which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible.

Orders Under £30 including VAT

  • Standard Delivery Charge = £5.95
  • Guaranteed Next Day Delivery Charge = £7.95
  • Saturday before 5:30pm £8.95
  • Delivery Between 7:00am to 12:00pm £ 9.95
  • Scottish Highlands £9.95
  • Northern Ireland £14.95
  • Off Shore Deliveries (Channel/Scottish Isles) 9.95
  • Republic of Ireland £19.95


Orders Over £30 including VAT

  • Standard 24-48hr Delivery Charge = Free
  • Guaranteed Next Day Delivery Charge = £4.95
  • Saturday before 5:30pm £5.95
  • Delivery Between 7:00am to 12:00pm £ 9.95
  • Scottish Highlands £5.95
  • Northern Ireland £9.95
  • Off Shore Deliveries (Channel/Scottish Isles) 9.95
  • Republic of Ireland £19.95


Additional Delivery Charges for Special Deliveries:

For any delivery queries you can contact us by phone on 0845 600 9770.

  • Returns or Collections from main land UK £15.00

Returns & Replacements

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them at your own cost within 7 days in the original packaging and in an unused condition for a full refund.

Please send returns to:
Unit 3
Magna Road Industrial Estate
South Wigston
United Kingdom
LE18 4ZH

For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus any return delivery costs after the parcel is returned.

Goods must be undamaged, unused and in their original packaging to qualify for any refunds. We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time. In the first instance please email [email protected] or call our customer service on 0845 600 9770 Your statutory rights remain unaffected.

Cancellation cannot be held accountable for late deliveries if the parcel has been despatched in accordance to our terms - after this point we are in the hands of our couriers. You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see returns and Replacements policy). Our terms and conditions do not affect your statutory rights.

Contacting Us 

If you need to contact us, you can e-mail us on [email protected] Alternatively you can contact us by phone 0845 600 9770 fax us 0116 2779188 or write to us at:
Unit 3
Magna Road Industrial Estate
South Wigston
United Kingdom
LE18 4ZH

Payment, Pricing & Promotions

You can pay by any credit/debit card or paypal. To ensure that shopping on-line is secure, your card details will be encrypted. We currently debit money from your account the same day as completing and dispatching your order. If you order from our leaflet you can pay by any credit/debit card, or by cheque but we deliver your goods when the funds are cleared.

Privacy, Cookies & Security

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Truste Privacy policy have been awarded TRUSTe’s Privacy Seal signifying that this Privacy Policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability, and choice regarding the collection and use of your personal information. For full details of our TRUSTe Privacy Policy Privacy Policy are avaliable on the Truste website


The Packing Boxes website ( places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the Packing Boxes website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

What are cookies?
This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  Packing Boxes is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by Packing Boxes, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties.
Some cookies are set by or on behalf of Packing Boxes and are necessary to enable customers to a make purchases on our website. 
Cookies may also be set by third parties who participate with us in affiliate marketing programmes.  

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.  If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. When you place an order we collect your name, e-mail address, mailing address, phone number. We may record which products you purchase. We also monitor customer traffic patterns and site use that enables us to improve the service we provide.

This information is used to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about our products and other services if you have opted to receive further information. We do not sell, trade or rent your personal information to other companies.


We use SagePay (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure.

Verisign ssl use Verisign Secure Server

Terms & Conditions

All transactions are subject to our terms and conditions stated below

1. Delivery Terms

1.1 All orders received before 5pm selected for next day delivery will endeavour to despatched the same working day for next working day delivery.

1.2 Any date of delivery given by the Seller to the Buyer shall be an estimate date only and while the Seller will endeavour to comply with such date the Seller shall not be responsible for late delivery.

1.3 Orders received after 5pm will be despatched the next working day.

2. Delivery Attempts

2.1 Our standard business service is only one attempt delivery, with three delivery attempts on our standard home service.

2.2 On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer's responsibility to rearrange the delivery or collect the order from the local depot.

2.3 The parcel will be held at your local hub for 5 days before being returned to sender.

3. Returns

3.1 If for any reason you are not entirely happy with any products bought from our online shop you may return them back to us.

3.2 Customers have the right to cancel their order up to 7 working days after the day of delivery. To Cancel please email [email protected], telephone 0845 600 9770 or write to u at our postal address.

3.3 If you cancel, you must return the goods to us at your own expense. If you fail to return the goods or refuse to take delivery while in transit, we will collect/return the items to our warehouse and you will be charged for the direct cost of return/collection. 

3.4  You can return a product hassle-free, within 30 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. Please contact us by telephone on 0845 600 9770 or email (at [email protected]) to inform us of your wish to return the goods.

Please click on the following link to print out your returns form.

If you cannot print the returns form, please include a separate letter with your return including your order number, returned items, reason and requested outcome.

3.5 You remain responsible for the cost of returning the items and we recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery). This insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

3.6 If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in gift vouchers rather than credit your payment card.

4. Damaged Goods

4.1 In the unlikely event that you should receive damaged or faulty goods, please email [email protected] giving your full name and address, original date of purchase, & Paypal registered email address.

4.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.

5. Return Address

5.1 Please send all returns to:
Unit 3 Magna Road
South Wigston
LE18 4ZH

5.2 We cannot accept responsibility of non-delivery of returned goods.

5.3 We cannot refund any packs that have been partially used – only full, undamaged packs will be considered for any refund.