Free Next Day Delivery For Order Over £ 25 Placed Before 5pm

Order Online or Call 0800 32 888 34

Saturday, September 4, 2010

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Customer Service

Shipping & Delivery

We offer a free next day delivery service on all our Home Moving packs, and also on orders over a £25.00, if the goods are in stock. We understand that you need the cardboard boxes urgently, and that our service is important to you, if the goods you order are "Out of Stock" we will send out your order as soon as the goods become available again. If for any reason we cannot source the items we will contact you to inform you. If you order online you will be able to select your delivery options and costs before you submit your credit card details. If you order offline you will be notified of delivery costs.

  • Working-Day Delivery: We offer "Next-Working-Day Delivery" delivery on ALL orders of more than £25.00 net value. "Free Next-Day Delivery" also applies to all our Home Moving Packs.
  • Standard "Next-Working-Day Delivery" to UK Mainland Only: Orders received before 4:00pm (Monday-Thursday) or 4:00pm (Friday) will be delivered NEXT WORKING DAY to anywhere within the UK mainland excluding the Scottish Highlands and Offshore Islands, the Isle of Man, Isles of Scilly, Channel Islands and Ireland.
  • "Next-Working-Day Delivery" applies to weekday/working days only. i.e. An order placed before 4.00pm on Friday will not be delivered until Monday (Unless the Saturday supplement is paid). Orders placed Saturday, Sunday or later than 4.00pm on Friday will be delivered the following Tuesday.
  • Standard Delivery Charges: For orders below £25 net value our standard delivery charge is £9.99

Additional Delivery Charges for Special Deliveries:

For any delivery queries you can contact us by phone on 0800 32 888 34.

  • Next Day before Noon £12.00
  • Next Day before 10:30am £17.00
  • Next Day before 9:30am £25.00
  • Saturday before 5:30pm £12.50
  • Off Shore Deliveries (N.Ireland, Channel/Scottish Isles) £50.00

Please note at Bank Holidays orders placed after 4.00pm Friday and over the Bank Holiday weekend will not be delivered until the following Wednesday.

If you know you will not be at home to accept delivery, or simply need to “pop out” please leave our carrier a signed note as to where he can leave your order. Perhaps the shed, garage, porch or neighbour. If for some reason customer would fail to take delivery during the specified time, PACK-SHOP.co.uk is entitled to consider the order cancelled and charge a re-stock fee, or if agreed in writing we may redeliver, but is entitled to charge a re-delivery fee. We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time, which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

Privacy & Security
PACK-SHOP.co.uk do not disclose customer information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. When you place an order we collect your name, e-mail address, mailing address, phone number. We may record which products you purchase. We also monitor customer traffic patterns and site use that enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about our products and other PACK-SHOP.co.uk services if you have opted to receive further information. We do not sell, trade or rent your personal information to other companies. Security We use Protx (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure.
Returns & Replacements

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.

The product must be returned in its original condition. We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time.

In the first instance please email orders@pack-shop.co.uk or call our customer service on 0800 32 888 34

Your statutory rights remain unaffected.

Cancellation

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Contacting Us

If you need to contact us, you can e-mail us on orders@pack-shop.co.uk Alternatively you can contact us by phone 0800 32 888 34

Or you can fax us 0116 2607771

If you want to write us:

  • PACK-SHOP.co.uk
  • Unit 1 Knights Close
  • Earls Way Industrial Estate
  • Thurmaston
  • Leicester
  • United Kingdom
  • LE4 8EW
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Payment, Pricing & Promotions

You can pay by any credit/debit card. To ensure that shopping on-line is secure, your card details will be encrypted. We currently debit money from your account the same day as completing and dispatching your order. If you order from our leaflet you can pay by any credit/debit card, or by cheque but we deliver your goods when the funds are cleared.

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